What will you learn in this course?
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Front office role and importance
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Front desk daily responsibilities
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Guest journey stages and touchpoints
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Professional guest greeting standards
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Check-in procedure and time standards
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Complaint handling using the LEARN model
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Grooming and appearance standards
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Key front office KPIs
Course Content
14 Lessons
3 Total Hours
1
Pre-unit assessment for Unit 1
quiz
Quiz
2
Module 1: Introduction to Front Office Operations
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Video
3
Module 1: Introduction to Front Office Operations
description
Pdf
4
Module 1 Post-Assessment
quiz
Quiz
5
Module 2: Guest Journey & Touchpoints
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Video
6
Module 2: Guest Journey & Touchpoints
description
Pdf
7
Module 2 Post-Assessment
quiz
Quiz
8
Module 3: Front Desk Role & Responsibilities
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Video
9
Module 3: Front Desk Role & Responsibilities
description
Pdf
10
Module 3 Post-Assessment
quiz
Quiz
11
Module 4: Check-In Operations
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Video
12
Module 4: Check-In Operations
description
Pdf
13
Module 4 Post-Assessment
quiz
Quiz
14
Comprehensive Final Assessment
quiz
Quiz
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Free
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30-Day Money-Back Guarantee
This course includes:
- description 14 Lessons and educational resources
- all_inclusive Lifetime Access
- smartphone Access on Mobile and TV
- workspace_premium Completion Certificate
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