What will you learn in this course?
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Service Excellence Culture: A deep understanding of the difference between internal and external customers and how to build successful professional relationships with both.
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Digital Reputation Management: Learning how to analyze customer feedback (positive and negative) and turn it into opportunities for performance growth.
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Professional Etiquette: Mastering non-verbal communication, body language, and international tourism protocols.
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Field Professionalism: Setting high standards for daily routines, personal grooming, and strict adherence to traffic regulations as core components of service quality.
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Conflict Resolution: Smart strategies for handling angry customers and turning challenging situations into positive experiences.
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Professional Ethics: Instilling values of honesty, integrity, and professional responsibility in daily interactions.
Course Content
45 Lessons
3 Total Hours
1
Introduction to Excellence in Customer Service for Drivers
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Video
2
Who is your client?
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Video
3
Who is your client?
description
Pdf
4
Who is your client?
quiz
Quiz
5
Speed Truths
article
Game
6
The impact of positive and negative customer reviews
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Video
7
The impact of positive and negative customer reviews
description
Pdf
8
The impact of positive and negative customer reviews
quiz
Quiz
9
Speed Truths
article
Game
10
What is customer service and how to excel in it?
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Video
11
What is customer service and how to distinguish it?
description
Pdf
12
What is customer service and how to excel in it?
quiz
Quiz
13
Speed Truths
article
Game
14
Work ethics for drivers
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Video
15
Work ethics for drivers
description
Pdf
16
Work ethics for drivers
quiz
Quiz
17
Speed Truths
article
Game
18
Daily routine and adherence to leadership ethics.
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Video
19
Daily routine and adherence to leadership ethics.
description
Pdf
20
Quiz: Important steps before starting the transportation journey for drivers
quiz
Quiz
21
Speed Truths
article
Game
22
Communication skills and art
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Video
23
Communication skills and art
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Pdf
24
Communication skills and art
quiz
Quiz
25
Speed Truths
article
Game
26
How to deal with an angry customer
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Video
27
How to deal with an angry customer
description
Pdf
28
How to deal with an angry customer
quiz
Quiz
29
Speed Truths
article
Game
30
Etiquette and the art of sophisticated interaction
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Video
31
Etiquette and the art of sophisticated interaction
description
Pdf
32
Etiquette and the art of sophisticated interaction
quiz
Quiz
33
Speed Truths
article
Game
34
Handshake etiquette
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Video
35
Handshake etiquette
description
Pdf
36
Handshake etiquette
quiz
Quiz
37
Speed Truths
article
Game
38
Etiquette of clothing and body language
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Video
39
Etiquette of clothing and body language
description
Pdf
40
Clothing etiquette and body language
quiz
Quiz
41
Speed Truths
article
Game
42
Table manners
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Video
43
Table manners
description
Pdf
44
Table manners
quiz
Quiz
45
Speed Truths
article
Game
About the Instructor
د . بسنت رياض
مدرب معتمد
مدرب وميسّر مهارات شخصية (Soft Skills)، شغوف بمساعدة الأفراد على التواصل بثقة ونشر الطاقة الإيجابية في بيئة العمل. أقدم برامج تدريبية تفاعلية، عملية، وذات أثر ملموس؛ تهدف لتزويد المهنيين بالأدوات اللازمة للتعاون الفعال، بناء الثقة سريعاً، والتعامل مع التحديات بسلاسة.
تتميز جلساتي بكونها تشاركية وموجهة نحو النتائج، كما صُممت للتطبيق الفوري بما يضمن تحويل التعلم إلى أداء وظيفي يمكن قياسه.
تتميز جلساتي بكونها تشاركية وموجهة نحو النتائج، كما صُممت للتطبيق الفوري بما يضمن تحويل التعلم إلى أداء وظيفي يمكن قياسه.
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Free
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30-Day Money-Back Guarantee
This course includes:
- description 45 Lessons and educational resources
- all_inclusive Lifetime Access
- smartphone Access on Mobile and TV
- workspace_premium Completion Certificate
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